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TRL Customer Service

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About TRL Customer Service

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    TheRingLord Customer Service

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  1. Adult Forum Access please. I confirm I am of legal age to view this content.

  2. TRL Customer Service

    Scales - all materials and sizes

    How many bags are you looking for? I will look into this.
  3. TRL Customer Service

    Scales - all materials and sizes

    These will restock in 6 to 8 weeks. We are waiting on a part for the machine, then bulk red are currently 3rd in line to be made once the part arrives.
  4. TRL Customer Service

    Anodized Aluminum

    This is washed and waiting to be bagged. You are welcome to email customer service to add this item to an order for you.
  5. TRL Customer Service

    Jewelry Supplies - all beads, clasps, chain etc

    This will restock in the next 10 days.
  6. TRL Customer Service

    Jewelry Supplies - all beads, clasps, chain etc

    This item is not being restocked at this time.
  7. TRL Customer Service

    Stainless Steel - Black and Plain

    These will restock by Wednesday.
  8. TRL Customer Service

    Anodized Aluminum

    These will restock on Wednesday.
  9. TRL Customer Service

    Stainless Steel - Black and Plain

    These will be restocked the first week of March.
  10. TRL Customer Service

    Stainless Steel - Black and Plain

    ETA on restock for SS19732? About 2 weeks?
  11. TRL Customer Service

    Owl Kit Problems

    This can be an issue with any sculpture. Any tiny changes in ring size can cause the piece to become too tight or too loose. You might want to try doubling rings or using a thicker wire gauge in different areas of the owl to help with the floppiness.
  12. TRL Customer Service

    Lotus candle skirt tutorial

    There is no video tutorial from us for this item, only written instructions. You will need to know how to make Helm to start with, then go with the instructions, as they have specifics for making the candle skirt.
  13. TRL Customer Service

    Byzantine and ring size question

    You'd want to use either 16g 7/32 or 16g 1/4. I prefer 7/32 b/c I like a tighter Byz, but either will work. You can also refer to the chart on our Byz Kits page here: http://theringlord.com/cart/shopdisplayproducts.asp?id=221&cat=Byzantine+Project+Kits. Just click the blue bar at the top of the page for a drop down of all the sizes we suggest as well as the number of rings per inch. The graphic above is perfect to see what the size rings you've chosen will look like once made. -Jodey
  14. TRL Customer Service

    Owl Kit Problems

    GForce has a good point - please make sure your 18g is 1.2mm and your 16g is 1.6mm; 14g is 2mm, 12g is 2.4mm. If you are having problems with any steps you are welcome to post pictures here and I'm happy to take a look at your progress to see if I see anything obvious. Also, small variations in rings can cause the owls to be looser or tighter. In general most of the combinations I've tried tend toward the tighter side, but I've made some that are floppy. You can double rings in that case to make them tighter. If you have specific questions, post them here or PM me. Thanks! Jodey
  15. I'll preface this by saying the pictures are HUGE. But they should help with making opposite leaning HP3-1 for the owls. Step 1: Note red ring is on top, so left ring over right ring. Step 2: Add an open ring thru the eye of the first 2 rings. Add a closed ring to the open ring, close ring. Step 3: Showing closed ring from step 2. Note the rings are stacking (being added) underneath each other. Step 4: Add an open ring through the eye formed from the previous 2 horizontal rings. Add a closed ring to the open ring, close ring. Step 5: Showing closed ring. Note that the closed ring (red ring on the right end) is stacked underneath the last horizontal ring. Step 6: Keep adding an open ring/closed ring through the eye formed by the previous 2 horizontal rings. In this lean (left over right) the rings will always be stacked underneath. Now for the other direction: Step 1: To make opposite leaning: Note red ring is on bottom, so right ring over left ring. Step 2: Same steps as above (open ring through eye formed by previous 2 horizontal rings, add closed ring). NOTE that the rings are stacking UP (above each other) instead of down, as in the examples of the other lean). Step 3: Continue adding open ring/closed ring, making sure that you are positioning the end rings UP (above the previous horizontal ring). You can see that the end red ring on the right side needs to be positioned above the previous red horizontal ring before placing the next open ring. Step 4: Finished piece of HP3-1 with rings stacking UP. Comparison: Showing directional (lean) differences.
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