Jodey - TRL Tier 2 Support

ETA up to 4 weeks

Thank you for your feedback. I've passed it along.

Yes, please contact customer service at that email address for assistance with a custom order.

We’ve heard your feedback and would like to explain the decision a bit more. Each color scale requires its own strip to be purchased and stored. For this particular product that’s 3000lbs of each color. As we’ve mentioned in the past sales of this product are low, and have always been low, so keeping this in its current form of the standard color strip can’t be justified. In an effort to try to keep the product line alive, we made the difficult decision to move these to the BTAA finish. It was either that or discontinue them completely. We are happy to manufacture the scales if you want to purchase the minimum strip order for the product. Please contact customer service directly for assistance with pricing and ordering. Customer service can be reached by emailing orders@theringlord.com. Thanks! Jodey, TRL Creative Manager

Unfortunately we are no longer making XL scales in the standard colors once we run out of strip. If the listing has been removed then we have run out of strip for that color. Please see the screen shots below discussing the change in XL scale color from Jan '21.

ETA up to 4 weeks. If you place an order for them they will likely get made faster. Please contact customer service to place an order. orders@theringlord.com

ETA about a month

ETA up to 4 weeks.

these are currently being made. It will be 2 to 3 weeks before they are finished, but you can place an order for them by contacting customer service, orders@theringlord.com.

Hi. This is an update from our Facebook page at the end of Feb. This timeline is still good. If you don't see what you're looking for on the website, you can contact customer service and they can check if the scales are made and not yet bagged, or if they haven't been made yet. If they are made but not bagged, we can add them to an order for you. orders@theringlord.com is the email for contacting customer service.

ETA up to 4 weeks. If you go ahead and place an order by contacting customer service (orders@theringlord.com) it will bump up the product and it may get made sooner.

The 18316 is made, just waiting to be bagged. You can contact customer service to have it added to an existing order. The 16516 is still about a month out. It can be put on an order as well, but anything else on the order will wait until the 16516 is ready. Customer service: orders@theringlord.com

ETA is up to 4 weeks for the sxss1414. If you place an order for it that will help bump up priority and it may be less time. Please email orders@theringlord.com for assistance with an order. I'll get back to you on the square.

ETA up to 4 weeks. We may be able to bump it up in priority if we have an order for it. If you'd like to place an order, please contact customer service directly: orders@theringlord.com.

This is available for order on the website.