Jodey - TRL Tier 2 Support

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About Jodey - TRL Tier 2 Support

  • Rank
    Mistress of Answering Questions
  • Birthday 09/01/72

Profile Information

  • Gender
    Female
  • Location
    Houston, TX
  • Interests
    Keepin' y'all in the know.
  • Occupation
    Customer Support Specialist/Advanced Customer Support
  • The year you started making chainmail
    2008
  1. UPDATE: lime is currently in the tank Turquoise is upcoming
  2. This post is to help you sort through your shipping options if you need your order delivered by Christmas Day. We assume you want the parcel to arrive on or by December 21, 2018. We will ship your order using the shipping service you request at the time of order. We will ship your order as soon as the items in it are ready or as soon as we get to your order in the pile (remember a varying number of people are ahead of you). Continue reading to make sure you choose the best option to suit your particular deadline. We don't like getting "you ruined Christmas" emails when we shipped your order as soon as it was ready using the service you requested. :-( You can see all our shipping options with details and rates at this link any time: http://theringlord.com/cart/shippingrates.asp Important notes: We can still get a parcel to you - you haven't left it too long, and there are many options (see below)! Transit time depends on where you live and is counted in business days (Mon-Fri). Do not count Saturday and Sunday as days that your parcel will move. It may or may not. If you are cutting it close with your shipping speed and your deadline is firm: please pay for RUSH preparation. This bumps you up to the top of the picking pile. Preparation times depend on the items on your order. Each item has a posted estimated lead time on the website (it says "usually ships in x business days). Remember, these are estimates and not guarantees of a ship date. Everyone is in a rush at this time of year - the only people that are bumped to the top of the pile are the people who pay for rush preparation. On Monday we start filling orders from the previous Friday so there is always a longer lead time for orders placed in the latter half of the week. If your order is a Christmas order, please put a note in the comments area. This will help us prioritize it if there is a delay with an item. Please keep in mind that stuff happends. If there is a problem in transit and a parcel is delayed (plane issue, weather, anything) the best we may be able to get you is a refund on your shipping if it is not an act of God delay. We will be shipping up to and including Friday, December 21st. Last pick up before Christmas for USPS and UPS is December 21st. Please note that we do NOT offer overnight delivery for Saturday, so the last day to use UPS overnight is Thursday, Dec 20 for delivery Friday, Dec 21. Our factory will be closed December 24, 25, and 26, as well as January 1. Check your email! If there is an issue with your order we EMAIL you. If you do not reply it slows your order considerably! --------------------------------------------------------- Americans: Most economical and slower choices: BEST OPTION USPS First Class and USPS Priority: approx 2 to 4 business days in transit. Places closer to NY are usually faster; places further like CA will take longer. One thing to keep in mind if that if your order shows it shipped on a Monday, it will not get to the USPS in NY until Tuesday morning. We use a courier to get packages from our Toronto facility to NY for shipment to you. CUT OFF for USPS: Your order must SHIP by Dec 17th to Dec 19th to potentially reach you by Dec 21. Please read above, as it can take longer to some areas. UPS Brokerage Free Standard: approx 5 to 10 business days in transit. UPS can be 5 days to places like NY, PA and places closer to us. It is closer to the 10 business day for places further away like TX and CA. Cut off for this service: your order must SHIP between NOW and Dec 14 (depending on where you live and the service you choose). UPS Expedited: 2-3 business days in transit Cut off for this service: your order must SHIP by Dec 17th to Dec 18th. UPS Express Overnight: 1 business day in transit Cut off for this service: your order must SHIP by Dec 20. Canadians: UPS Express: This is overnight to MOST places. It can be longer if you are in a remote area. If the UPS truck shows up at your door it is likely 1 business day. If it is a contracted courier it will be longer and depends on your exact location. Cut off for this service: your order must SHIP by Dec 17th to Dec 20th. Xpresspost: Approx 1-3 business days in transit (can be longer for remote areas) Cut off for this service: your order must SHIP by Dec 17th to Dec 20th. Expedited post: Approx 1-7 business days in transit (can be longer for remote areas) Cut off for this service: The cut off depends on where you are - your order must SHIP by Dec 12th if your are father away. Everyone Else: It depends very much on where you are. UPS Worldwide Express: approx 2-5 business days in transit. Cut off for this service: your order must SHIP by Dec 14th to Dec 19th. Xpresspost (postal service): Approx 8 to 15 business days in transit. Cut off for this service: last day to SHIP this service is Dec 11th. USPS Priority (US postal service): Approx 6 to 10 business days in transit Cut off for this service: your order must SHIP by Dec 10th to Dec 13th. ---------------------------------------------------------------- Buy a gift certificate! They are electronic and arrive in seconds! They are a great alternative if you accidentally leave it too long. They are emailed and arrive instantly! Gift certificates are a great choice if you have no idea what to buy. The recipient can decide for themselves what will work for their projects and plans! You can buy them here: http://theringlord.com/cart/shopcontent.asp?type=giftcertificates Also on this page is a link to a pdf that you can print and put in a card if you prefer. Just email the gift certificate to yourself and give the gift number and instructions. Please note: a human has to look at your order to authorize a gift certificate. Please don't place the order and then have the person try to use the gift certificate immediately - it will not work. It will be authorized the next business day. Finally, remember there are a lot of holiday days between Dec 24th and Jan 2nd. This delays orders during this window as well. Our staff are working between Dec 27thy and Jan 2nd so the delays should be minimal and depend mostly on couriers. Have a GREAT holiday season!
  3. There are no plans to run the Hello Kitty as a stock item at this time. You are welcome to order them as a custom item through the website, custom laser etching. You would put a note in the comment section telling us to use the stock Hello Kitty image on the items you want etched. We are running the Harry Potter scales in the next day or so, so they should be back on the website in the next few days.
  4. They should restock in the next 2-3 months.
  5. Small green have just restocked. They are available on the website.
  6. You sent a message directly to me, where? I have no private messages.
  7. Yes, it will restock in the next 2 to 3 months.
  8. UPDATE: lime is upcoming
  9. These should restock in 2 to 3 months.
  10. Probably early to mid December.
  11. We will start making those early next week, so they'll restock next week.
  12. If you are making the standard overlapping scalemail pattern then you'd need to use the rings we say to use - 18g 3/16 for small scales. If you are doing something else, you'd need to determine whether the size rings you want to use will work for your application.
  13. This should restock in Feb/March time frame.
  14. Thank you for your feedback on the matte colors. You are welcome to return the items you don't like. Please email customer service for instructions. orders (at) theringlord.com.
  15. These should restock in the next 2 to 3 months.