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Jodey - TRL Tier 2 Support

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About Jodey - TRL Tier 2 Support

  • Rank
    Mistress of Answering Questions
  • Birthday 09/01/1972

Profile Information

  • Gender
    Female
  • Location
    Houston, TX
  • Interests
    Keepin' y'all in the know.
  • Occupation
    Customer Support Specialist/Advanced Customer Support
  • The year you started making chainmail
    2008

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  1. Jodey - TRL Tier 2 Support

    Anodized Aluminum

    ETA up to 4 weeks
  2. Jodey - TRL Tier 2 Support

    Scales - all materials and sizes

    Thank you for your feedback. I've passed it along.
  3. Jodey - TRL Tier 2 Support

    Scales - all materials and sizes

    Yes, please contact customer service at that email address for assistance with a custom order.
  4. Jodey - TRL Tier 2 Support

    Scales - all materials and sizes

    We’ve heard your feedback and would like to explain the decision a bit more. Each color scale requires its own strip to be purchased and stored. For this particular product that’s 3000lbs of each color. As we’ve mentioned in the past sales of this product are low, and have always been low, so keeping this in its current form of the standard color strip can’t be justified. In an effort to try to keep the product line alive, we made the difficult decision to move these to the BTAA finish. It was either that or discontinue them completely. We are happy to manufacture the scales if you want to purchase the minimum strip order for the product. Please contact customer service directly for assistance with pricing and ordering. Customer service can be reached by emailing orders@theringlord.com. Thanks! Jodey, TRL Creative Manager
  5. Jodey - TRL Tier 2 Support

    Scales - all materials and sizes

    Unfortunately we are no longer making XL scales in the standard colors once we run out of strip. If the listing has been removed then we have run out of strip for that color. Please see the screen shots below discussing the change in XL scale color from Jan '21.
  6. Jodey - TRL Tier 2 Support

    Stainless Steel - Black and Plain

    ETA up to 4 weeks. If you place an order for them they will likely get made faster. Please contact customer service to place an order. orders@theringlord.com
  7. Jodey - TRL Tier 2 Support

    Anodized Aluminum

    ETA about a month
  8. Jodey - TRL Tier 2 Support

    Anodized Aluminum

    ETA up to 4 weeks.
  9. Jodey - TRL Tier 2 Support

    Titanium - Anodized and Plain

    these are currently being made. It will be 2 to 3 weeks before they are finished, but you can place an order for them by contacting customer service, orders@theringlord.com.
  10. Jodey - TRL Tier 2 Support

    Scales - all materials and sizes

    Hi. This is an update from our Facebook page at the end of Feb. This timeline is still good. If you don't see what you're looking for on the website, you can contact customer service and they can check if the scales are made and not yet bagged, or if they haven't been made yet. If they are made but not bagged, we can add them to an order for you. orders@theringlord.com is the email for contacting customer service.
  11. Jodey - TRL Tier 2 Support

    Aluminum - Bright

    ETA up to 4 weeks. If you go ahead and place an order by contacting customer service (orders@theringlord.com) it will bump up the product and it may get made sooner.
  12. Jodey - TRL Tier 2 Support

    Anodized Aluminum

    The 18316 is made, just waiting to be bagged. You can contact customer service to have it added to an existing order. The 16516 is still about a month out. It can be put on an order as well, but anything else on the order will wait until the 16516 is ready. Customer service: orders@theringlord.com
  13. Jodey - TRL Tier 2 Support

    Stainless Steel - Black and Plain

    ETA is up to 4 weeks for the sxss1414. If you place an order for it that will help bump up priority and it may be less time. Please email orders@theringlord.com for assistance with an order. I'll get back to you on the square.
  14. Jodey - TRL Tier 2 Support

    Titanium - Anodized and Plain

    ETA up to 4 weeks. We may be able to bump it up in priority if we have an order for it. If you'd like to place an order, please contact customer service directly: orders@theringlord.com.
  15. Jodey - TRL Tier 2 Support

    Titanium - Anodized and Plain

    This is available for order on the website.
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